Privacy Policy

2.1. Account and Contact Information: When you create an account, subscribe, contact us, or use host features, we may collect information such as your name, email address, password credentials, organization or venue details, and other information you choose to provide.

2.2. Payment and Subscription Information: If you purchase a subscription or other paid feature, payment details are processed by our payment processor, Stripe. We may receive and store related billing records, subscription status, invoice information, payment method identifiers, and limited card details such as brand and last four digits. We do not intentionally store full card numbers.

2.3. User-Generated Content: We collect and store content you create, upload, or submit through the Service, including trivia questions, games, setlists, events, images, profile pictures, files, team or player names, responses, scores, chat or support messages, and similar content.

2.4. Referral and Invite Information: If you send invitations or referrals, we may collect the recipient's email address and information about the invitation so we can deliver and manage the invite.

2.5. Marketing Preferences and Communications: If you sign up for updates, create an account, subscribe, download content, participate in promotions, or otherwise provide your contact information, we may collect your email address, communication preferences, and engagement information such as whether you open or click marketing emails.

2.6. Device, Usage, and Technical Data: We automatically collect information such as IP address, device identifiers, browser type, operating system, pages viewed, links clicked, referring URLs, approximate location derived from IP address, log data, error reports, and usage patterns.

2.7. Cookies and Similar Technologies: We and our service providers may use cookies, pixels, local storage, and similar technologies for authentication, preferences, analytics, advertising measurement, fraud prevention, and Service performance.

We use information for the following purposes:

• To provide, maintain, personalize, and improve the Service.
• To create and manage accounts, subscriptions, payments, invoices, referrals, events, games, and uploaded content.
• To communicate with you about your account, transactions, updates, support requests, security notices, and changes to the Service.
• To send marketing, promotional, educational, and product update emails about Trivnow, including offers, newsletters, event ideas, feature announcements, and other information that may interest you, where permitted by law or with your consent when required.
• To analyze usage trends, measure marketing performance, debug issues, monitor reliability, and improve user experience.
• To detect, prevent, and respond to fraud, abuse, unauthorized access, security incidents, or violations of our terms and policies.
• To comply with legal, tax, accounting, regulatory, and contractual obligations.

We do not sell your personal information for money. We may share information in the following limited circumstances:

• Service providers: We share information with vendors that help us operate the Service, such as hosting, cloud storage, payments, analytics, advertising measurement, customer support, email delivery, security, and error monitoring providers.
• Payment processing: Payment and subscription information is shared with Stripe and related financial service providers as needed to process payments, manage subscriptions, prevent fraud, and comply with financial obligations.
• Analytics, advertising, and diagnostics: We may use providers such as Google Analytics, Google Ads, and Sentry to understand usage, measure campaigns, and diagnose errors.
• Other users and the public: Content you choose to publish, share, display in a game, or make available to players or hosts may be visible to those users or audiences.
• Legal and safety reasons: We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, security, or prevent misuse.
• Business transfers: If Trivnow is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
• With your direction or consent: We may share information when you ask us to or otherwise consent.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to opt out of certain targeted advertising or sharing activities and to withdraw consent where processing is based on consent.

You may opt out of marketing emails at any time by using the unsubscribe link in those emails or by contacting us. Even if you opt out of marketing emails, we may still send transactional, account, security, billing, legal, or service-related messages.

You can update some account information through your account settings. To make a privacy request, contact us at support@trivnow.com. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights.

We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal, tax, accounting, and reporting obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

If you request deletion, we will delete or de-identify information where required, subject to lawful exceptions. Some information may remain in backups, logs, financial records, audit records, or shared game history for a limited period or where retention is legally required.

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Service is used, measure advertising or conversion activity, and improve performance. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

You can learn more about Google Analytics opt-outs at https://tools.google.com/dlpage/gaoptout and manage Google advertising settings at https://adssettings.google.com.

The Service may include links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of those third parties. Their policies apply to their collection and use of your information.

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps to delete it.

If a host or organization uses the Service with minors, that host or organization is responsible for obtaining any required parental, guardian, school, or organizational permissions and for using the Service in compliance with applicable law.

Trivnow is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If changes are material, we may provide additional notice as required by law.

For questions or privacy requests, please contact us at support@trivnow.com.